MediaPro is looking for a Customer Success Manager to on board, and manage new and existing SaaS clients. You will be driving a high level of customer satisfaction, successful product use, and customer retention. You’ll serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues--and over time serve as a trusted MediaPro advisor. An ideal candidate should have a track record of Software as a Service (SaaS) account management, or a prior history as a Customer Success Manager (or similar) in a related field. This important role is part of our Operations team and is based in our Bothell, WA office.