MediaPro is looking for a Support Engineer Tier II to support our SaaS operations group.
MediaPro is an award-winning technology company specializing in the development of SaaS security, privacy, and compliance courseware. We provide instructional design services, and integrated learning technologies. Gartner’s latest Magic Quadrant report identifies us as a Leader in our space. Our courses have won over 100 product and service awards for excellence and outstanding achievement within our industry.
We are a company with a growing, in-demand SaaS product, a stellar client base, and an industry leading technology solution
This role will provide support to innovative customers who have implemented our SaaS product platform on their systems. In this role, we are looking for someone who has a passion for great customer service. Be ready to hit the ground running with your technical capabilities, critical and creative thinking, and fast-paced problem solving skills. MediaPro is at an exciting stage of growth as the customer identity management market is rapidly expanding. A significant share of Fortune 500 firms, and many mid-market firms have implemented our technology--and we need a smart, energetic, capable Support Engineer to support this expansion.