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Support Engineer Tier II

MediaPro is looking for a Support Engineer Tier II to support our SaaS operations group.  

MediaPro is an award-winning technology company specializing in the development of SaaS security, privacy, and compliance courseware.  We provide instructional design services, and integrated learning technologies. Gartner’s latest Magic Quadrant report identifies us as a Leader in our space.  Our courses have won over 100 product and service awards for excellence and outstanding achievement within our industry.

We are a company with a growing, in-demand SaaS product, a stellar client base, and an industry leading technology solution

This role will provide support to innovative customers who have implemented our SaaS product platform on their systems.  In this role, we are looking for someone who has a passion for great customer service. Be ready to hit the ground running with your technical capabilities, critical and creative thinking, and fast-paced problem solving skills. MediaPro is at an exciting stage of growth as the customer identity management market is rapidly expanding.  A significant share of Fortune 500 firms, and many mid-market firms have implemented our technology--and we need a smart, energetic, capable Support Engineer to support this expansion.

Key Responsibilities:

  • Troubleshoot advanced issues reported by clients involving our SaaS platform, and products
  • Serve as a technical expert on MediaPro's portal, product offerings, and product integrations
  • Work with customers who have implemented our products to provide support and technical guidance via email and phone
  • Provide technical expertise, sample code, and solutions in a variety of customer-centric environments

Requirements:

  • 3+ years experience in software development involving scripting languages and web technologies
  • Ability to communicate technical ideas to business stakeholders and technical users
  • General understanding of programming languages, APIs, and database technologies
  • Broad understanding of enterprise web architectures
  • Basic understanding of mobile platform development (iOS and Android)
  • Critical and creative thinking
  • Passion for fast-paced problem solving
  • Experience with SaaS preferred

We offer:

  • ​Competitive compensation plan
  • Rapid Growth opportunities based on performance
  • 401K with generous Profit Share Contribution
  • PPO Medical, Dental and Vision insurance plans
  • Paid Vacation, Sick Leave and Holidays
  • Great work life balance
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