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Customer Success Specialist

Ready to work in a company where people truly believe in what they are doing? Then consider joining our team as a Customer Success Specialist. We offer an innovative array of software and services that enable customers of all sizes to solve their “human problem” in the area of Security, Privacy, and Compliance. With our adaptive SaaS solution(s), we ensure that customers of all kinds find the success they are after. If you’re smart, focused on customer success, and willing to think and act with vigor, you’ll fit right in as a Customer Success Specialist.

At MediaPro, our customers’ success begins with you. You possess excellent customer management skills, project organization, and a true consultative knack. You’re passionate about engaging your customers to make them successful. You have great communication and organization skills, and can create win/win environments for all parties that you work with. If this is you, there are a lot of great companies adopting our products and we would love your help in taking care of them!

When you’re a Customer Success Specialist with MediaPro, you work directly with customers to enhance their overall user experience. You are the go-to person for their success, assigned to work one-on-one with customers from the initial project on boarding and delivery through the life of the engagement. This is not a sales position; you are here to make every customer we sign a successful and a long-term partner.

We are an B2B SaaS and Professional Services company, located in Bothell, Washington. This is a full-time, team-centered position and will require that you work primarily onsite. We are not considering candidates out of the local area at this time.


  • Own the overall relationship with assigned customers, which include: successful deployment, ongoing and expanded adoption, continued retention, and customer success and satisfaction.
  • Establish a trusted/advisory relationship with each assigned customer and drive continued value of our products and services.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Be the primary POC for customer deliverables, issues, and enhancement.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.


  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with clients of all sizes.
  • Excellent written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player, but still a self-starter.
  • Thrive in a dynamic environment and can adjust priorities on-the-fly.
  • Driven: No one needs to push you to excel; it’s just who you are.


  • 3+ years of relevant experience in a customer-facing role (customer success, project management, customer service) or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Prior experience in corporate privacy, security, or compliance training, policies, systems, or programs a BIG plus.
  • Prior experience in corporate learning a plus.
  • Prior experience in supporting sales deals a plus.

We offer a competitive salary, comprehensive medical, dental, life insurance, long-term disability insurance, Section 125–Flexible Spending Account, and 401K plan. We are an equal opportunity employer. We offer a very team-oriented, energetic, and pleasant work environment.

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